REFUND AND CANCELLATION POLICIES FOR COVID-19

  1. Introduction

1.1 These refund and cancellation policies apply to all bookings made through travelbrighttours.co.uk and travelbrighttours.com (further “our website”) and services, in relation to COVID-19 related cancellations.

1.2 In these policies, „we“, „us“ and „our“ refers to Travel Bright Tours Ltd., and „you“ and „your“ refers to the user or customer of the website and/or services.

        2. Refunds and Cancellations

2.1 In the event that your travel plans are disrupted due to COVID-19, we will offer a credit of your deposit, and credit or full refund of the remaining price for future travel, subject to the following conditions:

  • You must have booked your travel through our website and services.
  • Your travel must be cancelled or disrupted due to COVID-19 related travel restrictions or health concerns.
  • You must notify us of your cancellation or disruption as soon as possible, and provide any relevant documentation or evidence to support your claim.
  • The refund or credit will be subject to any fees or penalties imposed by our suppliers or partners, which we will deduct from the refund or credit.
  • The refund or credit will be processed within a reasonable timeframe, subject to any delays or restrictions imposed by our suppliers or partners.

3. Changes and Amendments

3.1 We reserve the right to make changes or amendments to these refund and cancellation policies at any time and without notice, in response to changes in COVID-19 related travel restrictions or guidelines.

3.2 Any changes or amendments to these policies will be communicated to you as soon as possible. They will apply to your booking from the date of publication of the updated guidelines on our website.

         4. Limitation of Liability

4.1 We are not liable for any loss or damage resulting from your use of our website or services, including but not limited to loss of profits, loss of revenue, loss of data, or any indirect or consequential loss.

4.2 Our liability for any direct loss or damage resulting from our website or services is limited to the total amount paid by you for the service in question.

         5. Governing Law and Jurisdiction

5.1 These refund and cancellation policies are governed by and construed in accordance with the laws of England and Wales.

5.2 Any disputes arising from these refund and cancellation policies or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.